Complaints Procedure

How to make a complaint

If you have a complaint about the way in which the Independent Financial Review Panel is carrying, or has carried out its work, you should write to the Chair at:

The Independent Financial Review Panel
Room 241
Parliament Buildings
Ballymiscaw
Stormont
Belfast
BT4 3XX

or contact us by email at info@ifrp.org.uk

Please include your address if you would like to receive a written, rather than an electronic response.

We will write to you or send you an email to confirm that we have received your complaint.  You can expect to receive a response within 15 working days.  If your case is complicated, it may take longer to investigate and we will write to you or send you an email to let you know that there is going to be a delay.

The Ombudsman

You may choose to ask the Ombudsman to investigate your complaint.   The Ombudsman will normally only deal with your complaint after you have raised the issue with us.  We will fully cooperate any investigation by the Ombudsman.

The Ombudsman’s address is:

The Ombudsman
Freepost BEL1478
Belfast
BT1 6BR

Or call Freephone 0800 343424

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